📄 Refund & Returns Policy – Tuktak

Thank you for choosing Tuktak, a trusted service of HF Food Service. We are committed to delivering high-quality products and ensuring a smooth customer experience. However, if you face any issues, we’re here to help.

🔁 Returns Policy

We request all customers to check the product in front of the delivery person at the time of delivery.

If you notice any issue, please contact us immediately at 09613-657755.

✅ You can request a return if:

  • The product is expired or damaged
  • The product does not match the image shown on our website or Facebook page
  • The product quality does not meet the described standard
  • There is any delivery-related issue
  • The weight is incorrect
  • You received the wrong product

💰 Refund Policy

At Tuktak, we offer a unique satisfaction guarantee. If you are not happy with your purchase, you can request a refund within 10 days from the delivery date.

  • If you have consumed part of the product, only the unused portion will be refunded
  • Refund requests must be made within the valid time frame

📌 Refund Conditions

  • Refunds will be processed within 3 working days after receiving the returned product
  • Products must be properly packed during return
  • Return delivery charge will be deducted from the refund amount

📞 Need Help?

For any complaints, return requests, or support:

📱 Call us: 09613-657755
🏢 Brand: Tuktak – Powered by HF Food Service

🤝 Our Commitment

We believe that a clear and fair return & refund policy helps build trust, transparency, and long-term relationships with our customers. Your satisfaction is always our priority.